Create convenience
To uncover concealed hotels

Create convenience to uncover concealed hotels

To me, speed is really about convenience.Marissa Mayer

May 2010. San Telmo, Buenos Aires. Argentina.

Years ago, Fernando and I were coworkers at Web360. He was a developer specialized in SEO. And I was working designing interfaces and learning about product design. Something we both had in common was our desire to experiment with new technologies. And also, that neither of us was born in the city of Buenos Aires, the third-largest conurbation in Latin America.

In a city so hard to navigate you have to spend a good time of your life learning directions and ways to navigate it. If finding a place isn’t hard enough, try finding places that purposely live in the shadows. Those locations are the telos -Argentine slang for love hotels. A type of short-stay hotel found around the world operated primarily for the purpose of allowing couples privacy for sexual activities.

The spontaneous situations in which our friends had to find one, was the design problem that motivated us to develop a new tool. Competitors at that time were websites with long lists of directions. Impractical for when you’re on the street, and you need a quick reference. People had to read the directions and then get a map to locate the final destination. Some people planned the date, but sometimes they were in a rush.

A new tool

At that time, Google Maps had launched their first version of their open API. Places weren’t still mapped, and especially in Argentina where technology always arrives with years of delay. Fernando and I began exploring the idea of utilizing maps because we knew geography provides the context for our personal lives. We had in our hands data and technology that allowed us to explore a geographic problem.

Maps transform how we navigate, how we make decisions, how we share stories. Spatial thinking is something we use all the time. Making a decision on where to take our next vacation; determining whether or not we can make it to the next rest area. And the idea of mapping these hotels was to bring users accessibility and convenience.

We believed that presenting data in a reference map for people in the streets of Buenos Aires would achieve an improvement in the speed of their navigation.

It’s more than mapping

After exploring forums, websites and finally checking the information with each hotel owner we built a database. Financially we had no budget. It was all human and intellectual resources put to work. So one by one we entered the latitudes and longitudes of 250+ locations. We organized the information in a way that would allow the user filter by zone, name, and region. With this information, we also built an SEO structure so users could find the result in Google-based searches on specific inputs of areas and streets.

Most of our time was also spent on understanding the API and finding the best ways to use all of its potentials. For example, we also added the feature of navigating between points. With this we provided the ability to find the closest route to get to them. Whether if you were walking or driving.

There’s no such thing as information overload, only bad design.Edward Tufte

Since we weren’t affiliated with any of the hotels, we tried to remain objective and not to post comments or to have a ranking to rate them. We just wanted to information the location and the methods for contacting them. There was indeed a small revenue when we placed Google AdSense ads in the interface.

We knew how our competitors abused of this methods, so we remained minimal and as unintrusive as possible. The revenue helped us pay for the hosting services and general maintenance of the site.

Growth

The visual impact of the map in first place kept the intention clear and concise. This is an actionable web app. Self-serviced, and resolved in a single screen.

We ended up with a huge collection of geographical coordinates and metadata that helped the SEO rankings escalate. Competitor websites start using maps as well. But they were still an addition to the lists, and you had to navigate the website to find them.

The goal was achieved when we realized there was a steady income and the SEO rankings favored us with zero dollars invested. People’s feedback helped make corrections and also add new locations.

In the years to come we added the rest of the country, and then Uruguay and Mexico. With an average of 10,000 monthly visits.

Unfortunately, this is not a very popular market, and it’s still seen as a sketchy niche. By the time we had to build up our portfolio, we weren’t sold on the idea of having our names attached to it. We enjoyed the challenge, but we decided to move on and embark on other new ventures.

Lessons learned

When it comes to the primary navigation, you need to make a strong visual impression. A fullscreen map and a search input gave us enough simplicity to not let any loose ends for the user.

Improving the efficiency of the tools you use improves the productivity of the business as a whole. The less time it takes to complete any given task, the more you can get done in a day.

Word of mouth proven once again to be the most effective tool to publicize your product. We were featured in publications, blogs, and forums.

Continuously improving the product by adding features and more locations made us stay relevant. The feedback from the users let us keep the database up to date at all times. They were prone and happy to collaborate.

Thriving for convenience, it was interesting to see a website in which the bounce rate was so low, that proved us right in terms of ease of use.

Additional reading

Steele, O. (2016, February 14). Buenos Aires’ new-look love hotels: book ardour by the hour. Retrieved from https://www.theguardian.com/travel/2016/feb/14/buenos-aires-love-hotels-telos-argentina

Wikipedia. (n.d.). Google Maps 2009. Retrieved from https://en.wikipedia.org/wiki/Google_Maps#2009″ target=”_blank”>https://en.wikipedia.org/wiki/Google_Maps#2009″ target=”_blank”>https://en.wikipedia.org/wiki/Google_Maps#2009

Hines, K. (2011, November 1). What You Can Learn from Bounce Rate & How to Improve It. Retrieved from https://blog.kissmetrics.com/what-you-can-learn-from-bounce-rate-how-to-improve-it/