Mental Models

What users believe they know about a UI strongly impacts how they use it. Mismatched mental models are common, especially with designs that try something new.

Mental Models
Nielsen Norman Group
The Secret to Designing an Intuitive UX
UX Magazine
Mental models
Interaction Design Foundation
3 Representational Models That Affect Usability
Vanseo Design
What’s Your Idea of a Mental Model?
Boxes and Arrows