If you are dismissive of complaints, fail to recognize an illogical event or behave in deceptive ways, IT pros will likely stop complaining to you. You might mistake this as a behavioral improvement when it’s actually a show of disrespect. It means you are no longer worth talking to, which leads to insubordination.

Leandro Incetta

When people don’t participate in meetings

I can sum up every article, book and column written by notable management experts about managing IT in two sentences: "Geeks are smart and creative, but they are also egocentric, antisocial, managerially and business-challenged, victim-prone, bullheaded and credit-whoring. To overcome these intractable behavioral deficits you must do X, Y and Z."

When people don’t participate in meetings

Opinion: The unspoken truth about managing geeks